This information is about shipping and return policies that are listed for www.RajshreeMart.com (RajshreeMart.com).
At RajshreeMart.com we charge only the minimum shipping rate necessary to provide unbeatable products and service on every order.
We also ship most orders via fast UPS Ground or USPS Priority Mail Service and FedEx. Shipping Cost
We ship all over USA including Alaska, Hawaii and Puerto Rico . We do not take international orders at this time.
Most continental United States orders are shipped via UPS Ground Service (1-5 business days shipping time). We reserve the right to choose any shipping method (i.e. FedEx, DHL, USPS) to get your order to your doorstep.
***Free shipping promotion not applicable for PO Box, APO and FPO addresses. We reserve the right to limit quantities of items based on weight and shipping location.***
Please note that UPSwill charge a penalty for incorrect shipping addresses.Please verify that you have entered the correct shipping information, including suite and apartment numbers, or you may be charged a $12.50 penalty imposed by UPS.
***Please note that if your package is returned by the shipper as "undeliverable," you are responsible for both the outgoing and incoming shipping charges, unless the mistake was our oversight.***
Please note from time to time product packaging is modified with the resulting changes not immediately updated in the online product photo. The product attributes such as size, quantity, form and/or origin will always be consistent with the online photo and description.
We process, pack and ship all orders within 48-72 hours of receipt. If there is a problem with your order, someone from our customer service team will contact you immediately.
It is possible that your order may have items that are currently back ordered or out of stock, in such cases it is our policy to ship out comparable alternatives. We may notify you regarding such changes via e-mail or call you in reference to them.
If you do not want any substitutes, kindly leave a note to that effect in your order instructions or once you receive our message you have 24-48 hours to let us know that the changes are not to your liking. If alternatives are not suitable, we can refund the missing items instead.
RajshreeMart.com will refund the item value if no substitution is found. We will substitute at no additional cost to customer with higher value or larger quantity item if the exact item was not found.
Note: We have no affiliation with any brand and we don't swap items to promote one brand over another.
We love our customers and would be happy to refund for any inconvenience caused due to this substitution policy.
We sale consumable and non-consumable items and believe in providing great customer satisfaction, ensuring customer buys product as per their need. Aiming high quality product, we DO NOT accept return for ALL Consumable items such as masala, tea, cookies, etc.. However, we do accept return for non-consumable items such as utensils, soap, etc..
Our policy for non-consumable return lasts 15 business days. If 15 business days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to the manufacturer.There are certain situations where only partial refunds are granted: (if applicable)
Rajshree International Inc. is devoted to 100% customer satisfaction. If any item you receive has any defect, faulty workmanship, or defect due to shipping. Rajshree International Inc. will replace the item. Please note that we do not accept returns or provide refunds for opened food items (such as pastes, spices etc). In some cases, we will provide credit on a case by case basis for future purchases. Also we are unable to accept any unsealed food items as returns for health reasons.
Rajshree International Inc’s return policy does not cover damage caused after an item has arrived at its destination, including spoilage, melting or other damage. Rajshree International Inc. will refund shipping charges only if the return is a result of our own error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed by deducting applicable shipping cost, and check will be issued. Rajshreemart.com will issue a refund check within 24-48 hrs of refund approval process.
If you do not receive a check, thenpl contact support@rajshreemart.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@rajshreemart.comand we’ll be happy to provide further instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
